Telephone +44 (0)1305 264066
info@keepmilitarymuseum.org

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Delivery

We aim to ship all orders within 7 working days of receiving your payment (cleared funds); if we cannot, we will attempt to contact you and give you the option to cancel your order. Please contact us if you require an item urgently or by a specific date.

UK/BFPO

All of our prices include delivery to UK/BFPO addresses.

Europe & Rest of World

We are very happy to send goods to addresses outside the UK but are unable to quote postage rates in advance as they are determined by a number of factors.

If there are items you wish to buy then please contact us with your details. We will then contact you with the postage rate and if you are happy with the amount you will be able to pay for your order online. Please let us know if you are willing to accept delivery by seamail (up to 6 weeks).

Returns & Complaints

If you change your mind please contact us within 3 days of placing your order.

We hope that you will be happy with your purchases, however you may return unused items within 7 days and we will either exchange them or refund you. Please note that we are unable to refund postage costs unless the items are faulty/damaged or if we have made a mistake.

If there is a mistake in your bill or your payment please contact us immediately so that we can rectify the matter.

Any complaints about payment or goods will be acknowledged within 5 working days and we will keep you informed of the action we take.

These terms and conditions do not affect your statutory rights as a consumer.

If you are unhappy with any aspect of our service or products then please contact us - info@keepmilitarymuseum.org.

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